1. ABOUT THE SERVICE, THE WEBSITE AND THESE TERMS OF SERVICE
1.1. This is an agreement (referred to as "Terms") between IQ Mining Corp., 199574, Offices 309 & 310 Premier Building, Albert street, Victoria, Mahe, Seychelles
(also referred to in these Terms as "Iqmining", "IQ", "we", "us" or "our")
and you (also referred to in these Terms as "Customer", "you", "your"), the
person accessing and using the Iqmining.com cloud mining service and
accepting these Terms.
1.2. In these Terms:
1.2.1. a reference to "Cryptocurrency", "Cryptocurrencies" is a reference to
the distributed, decentralized peer-to- peer digital currencies:
220.127.116.11. "Bitcoins" is a reference to a Cryptocurrency known as Bitcoin;
18.104.22.168. "Altcoins" is a reference to all Cryptocurrencies other than Bitcoin,
such as Litecoin;
1.2.2. "Miners" are individuals who register to mine Bitcoins and/or Altcoins
with a Cloud Machine. If you successfully apply to administer a Cloud
Machine, you will be a Miner;
1.2.3. a "Mining Pool" is an organized association of Cryptocurrencies
miners. The members of these associations work together to mine
Cryptocurrencies and those Cryptocurrencies are distributed amongst the
membership based on the contribution made to the mining by each
1.2.4. the "Mining Hardware" is the computer hardware owned by IQ that is
used to provide the Service and to mine Cryptocurrencies;
1.2.5. "Hashrate" or "Hash rate" is the mining power of the Mining
Hardware used to mine Cryptocurrencies. Hashrate is mining algorithm
specific (SHA-256, Scrypt, X11 etc);
1.2.6. "Cloud Machine" is the processing power of the Service purchased
by a Miner and administered by a Miner using the Website;
1.2.7. "Service" is IQ's cloud hosted mining service, which enables
individuals to remotely mine Cryptocurrencies for themselves using our
Mining Hardware and the Website;
1.2.8. the "Support" or "Customer Support" or "Helpdesk" is the technical
support service of Iqmining that is provided via email/ticket system,
available in the Iqmining knowledge base/FAQ at
http://support.Iqmining.com where Customers can find answers to general
questions and request assistance by submitting a request;
1.2.9. the "Panel" is the graphical user interface of the Service, with which
the Miner interacts to perform all actions related to the Service;
1.2.10. the "Website" is Iqmining.com and any apps, software, emails or
other websites which we use to provide the services of Iqmining.com
(which includes the Service);
1.2.11. a "Payout" is the periodic deposit to your Balance, dependent on
your Cloud Machine. Iqmining may change the periodicity of Payouts at any
time, to a maximum of once per 24 hours;
1.2.12. "Fees" are maintenance and electricity fees, charged daily from the
1.2.13. "Account" is your personal access to the Service, described further
in section 6;
1.2.14. "Balance" is your personal Account balance;
1.2.15. a "Contract" is the access to a Cloud Machine of specific Hash rate;
1.2.16. a "Contract Term" is the period of time for which a Miner has
agreed to pay to administer a Cloud Machine, by default, IQ provides
lifetime Contracts that do not have an expiry date, unless stated otherwise;
1.2.17. "Hold" is the state an Account can be placed in that prevents the
said Account to make any withdrawals, used as a security measure;
1.2.18. a "Pre-order" is a Contract with a start date in the future. Start date
is estimated and is subject to change;
1.2.19. the "Referral Program" or "Partner Program" is the functionality that
allows a Customer to receive financial rewards for Contracts purchased by
1.2.20. a "Referral Code" is an alphanumerical sequence (at least 6
characters long) that is linked to a Customer's Account;
1.2.21. a "Referral Link" is the URL with a Referral Code, that allows a new
Customer to register with Iqmining;
1.2.22. a "Referral" is a Customer who registered by using another
Customer's Referral Link;
1.2.23. a "Referrer" is a Customer who had another Customer register
using their Referral Link;
1.2.24. a "Referral Purchase" or "Referred Purchase" is a purchase made
by a Referral;
1.2.25. a "Referral Bonus" is the reward a Referrer receives for a Referral
1.2.26. an "Affiliate Network" is a third-party website that allows any person
(with or without a Iqmining Account) to receive financial rewards for
Iqmining Contracts purchased by referred Customers.
1.3. These Terms apply to any mining you undertake by using the Service
and Website and they form a legal agreement between you and IQ on the
acceptance of you application for an Account (as set out below).
1.4. If there is ever a conflict between these terms of service and the IQ
the Website, these terms of service will take priority.
1.5. IT IS NOT POSSIBLE FOR US TO STATE DEFINITIVELY HOW
MANY BITCOINS, LITECOINS AND/OR ANY OTHER
CRYPTOCURRENCY UNITS WILL BE MINED BY ANY MINER AND/OR
SPECIFIC CLOUD MACHINE.
1.6. By applying to register as a Miner you are confirming that you
understand and accept (and are able to understand and accept) these
terms of service and that you agree that you will be bound by them. You
should regularly check the Website for changes to the terms of service,
instructions, guidance and similar information found on the Website.
1.7. You may only apply to register as a Miner if:
1.7.1. you are 18 years old or over; and
1.7.2. it is lawful for you to do so.
1.8. To register as a Miner, we may require you to provide us with
identification or other documentation in order to help us prevent fraud or
money laundering. This may include photographic identification and a
recent proof of address. We may also undertake our own identity, fraud and
1.9. It is forbidden for Miners to visit the Website or use the Service through
anonymous proxies (such as Tor) and other services or technologies that
hide the real internet connection of the user.
2. RISK NOTICE
2.1. Actions with Cryptocurrencies carry inherent risks. Due to the fact that
Cryptocurrencies are unregulated and decentralized, their value is not
insured by any legal entities. The value of any Contract, any amount of any
Cryptocurrency is subject to change by Iqmining due to a number of factors
out of Iqmining’ control. These factors include but are not limited to
changes of mining difficulty and/or other mining parameters/properties,
fluctuating price (in fiat currency to Cryptocurrency exchange rate, such as
USD/BTC) of Cryptocurrencies, obsolescence of hardware and
amortization of hardware. You understand and agree that the worth of any
Contact and any amount of mined Cryptocurrency may lose all worth at any
moment of time due to the nature of Cryptocurrencies. You understand that
you are solely responsible for management of the Cryptocurrencies in your
balance as well as any losses or charges incurred by any third-party entity.
2.2. Any information related to Cryptocurrency and Cryptocurrency mining
that is/was posted, published and/or provided by Iqmining via any channel
of communication (including but not limited to: on the Website, in the Panel,
via the Support Service, via Email newsletter, in social media) is subject to
3.1. You must not mine, buy, sell, exchange, hold, own or otherwise use or
exploit Cryptocurrencies in any way which is prohibited by the laws or
regulations which apply to you.
3.2. Cryptocurrencies may not be appropriate for everyone. Before mining
any Cryptocurrencies you should learn about them to ensure that they are
appropriate for you. Like all currencies, there are disadvantages to using
Cryptocurrencies. Some of the risks particular to Cryptocurrencies include:
3.2.1. currency fluctuation - the price of Bitcoin and/or any other
Cryptocurrency may fall sharply and may even fall to zero;
3.2.2. transactions with Cryptocurrencies may be unconfirmed for a period
of time. Although very unlikely, some Cryptocurrency transactions may
never be confirmed - Cryptocurrency transactions which are unconfirmed
are not completed;
3.2.3. transactions with Cryptocurrencies are irreversible - if you send any
amount of any Cryptocurrency to the wrong person, you may be unable to
recover those funds;
3.2.4. Cryptocurrencies may be lost if you lose or forget any PINs or
passwords necessary to access and spend those Cryptocurrencies;
3.2.5. unknown technical defects inherent in Cryptocurrencies; and
3.2.6. new regulation which impacts the use of Cryptocurrencies.
3.3. By agreeing to these terms of service or by mining Cryptocurrencies by
using the Service, you are indicating that you understand, are capable of
understanding and accept the risks associated with Cryptocurrencies.
4.1. By applying to register, you are making an offer to enter an agreement
on these terms of service. Once submitted, you may not withdraw your
4.2. Only we can decide whether applications will be accepted. If your
application is accepted, a legal and enforceable agreement will be entered
between you and us. Subject to any statutory rights you may have, you
may not cancel the agreement covered by these terms of service and you
will not be eligible for any refund.
5. CONTRACT TERM AND MINING TERM
5.1. These Terms of Service are valid indefinitely, even after Account
5.2. The Contract Term for Iqmining.com Cloud Machines is unlimited by
default, unless stated otherwise. The Contract is valid while profitable, until
expired or until terminated (refer to section 13), whichever comes first.
5.3. Contracts with a stated expiry date will end on the date of expiry and
the Cloud Machine is stopped.
5.4. Pre-order Contracts that are not activated immediately on purchase will
activate on the stated date.
5.5. The Mining process continues until said mining is profitable. This
means the Mining process will stop if the Maintenance and Electricity Fees
will become larger than the Payout. If mining remains unprofitable for 21
consecutive days the Service is permanently terminated (Hashrate type
specific). During the consecutive 21 day period, Payouts and Fees will also
be temporarily stopped. If during the suspension period, the Contract-
related mining factors (such as the exchange rate and mining difficulty) that
are outside of Iqmining’s control will change favorably, making mining
profitable again, the Service will be unsuspended and contracts
5.6. Iqmining reserves the right to change the launch date, Contract Term
and/or Mining Term of any Contract.
6.1. To register you will need to submit some personal information, a valid
email address (that will be used as Username and for user identification)
for your Website account ("Account"), a password ("Password"). Are
required to select your country of residence for appropriate VAT
calculation. To be able to withdraw funds you will need to enter at least one
wallet for the Cryptocurrency you are mining. The Account may allow you
to add more than one Cryptocurrency wallet.
6.2. You must ensure that all information about you that is held by us is
true, complete, not misleading and up to date.
6.3. The Username and Password will be allocated to you if you
successfully apply for registration as a Miner.
6.4. You will need your Username and Password to access some parts of
the Website. Your Username and Password are personal to you and must
not be disclosed to any other person.
6.5. The number of accounts is limited to 1 for each beneficiary.
6.6. When you register, you may submit an order to administer a Cloud
Machine. This order will allow you to specify the processing power of the
Cloud Machine. Only Iqmining can decide whether orders will be successful
and acceptance is subject to availability, amongst other things.
6.7. Your order is a request to acquire a Contract from us and does not
represent a formed contract. If we accept your order, we will associate your
Contract with your Account. Until then, an order is considered pending and
Iqmining reserves the right to decline your payment.
6.8. Confirmation of your order will be made by email, which will also
contain an estimated commencement date for the Contract. The confirmed
commencement date of the Contract will be notified to you in a subsequent
email. We cannot say how long it will take to confirm the commencement
date of the Contract.
6.9. Subject to the payment of any fees which may be applied, Miners will
be able to receive Cryptocurrencies on the basis of the processing power of
the Cloud Machine and the period of time for which the Cloud Machine is
mining. Miners will only be able to administer the Cloud Machine during the
Contract Term. Those Cryptocurrencies will be transferred to your wallet
upon your request, if such request is confirmed.
6.10. If you lose access to your Account, Iqmining may ask you to provide
certain types of data, including personally identifiable information, to
determine ownership of the Account. This may include, but is not limited to:
proof of identity; proof of residence; proof of telephone number/email
ownership and any identifiable activity on the Website, such as transaction
IDs, order numbers, withdrawal amounts and others.
7. USE OF YOUR ACCOUNT
7.1. You may only mine Cryptocurrencies for your own benefit. By using the
Website and/or the Service you confirm that you are not acting for the
benefit of any other person or entity.
7.2. We are entitled to assume that any use of your Account is made by
you. You are solely responsible and liable for any use of the Website or the
Service under your Account or any other use of your Username and
7.3. You may only hold one Account. If you forget your Username or
Password, you can use the password recovery option or contact Support.
7.4. DO NOT SHARE YOUR PASSWORD WITH ANY OTHER PERSON
OR ALLOW ANY OTHER PERSON TO USE YOUR ACCOUNT. WE ARE
NOT LIABLE FOR ANY IMPROPER USE OF YOUR PASSWORD OR
ACCOUNT BY YOU OR ANY OTHER PERSON. IF YOU HAVE
REASONS TO ASSUME THAT ANY OTHER PERSON KNOWS YOUR
PASSWORD, OR THAT YOUR ACCOUNT HAS BEEN USED BY ANY
OTHER PERSON, YOU MUST INFORM US IMMEDIATELY.
7.5. If you do not log into your Account for 12 months, we may terminate
the Account. You will be, if possible, notified in advance. If we are unable to
contact you, or you do not take any action to prevent account termination,
your Balance will be nullified.
8. RESTRICTIONS AND OBLIGATIONS
8.1. You agree to comply with all applicable laws and regulations, these
terms of service and all rules applicable to the use of the Website and the
8.2. You agree not to falsely describe or otherwise misrepresent yourself in
any dealings with IQ.
8.3. You are not allowed to abuse any campaigns, discounts, referral
bonuses and/or referral systems, provided from time to time by IQ and/or
8.4. You are not allowed to use any means to mask your internet traffic and
IP address (such as Proxy, Tor, VPN and others).
8.5. Multi-Level Marketing (MLM) and/or High-Yield Investment Projects
(HYIP) systems are forbidden from providing any services to their users or
partners based on Iqmining and/or Iqmining, including but not limited to
Iqmining and/or Iqmining Products and/or Services.
8.6. You are strictly forbidden to use or exploit errors in design of the
Website, the Service and/or all and any of their parts, features which have
not been documented, and/or "program bugs" for commercial/personal gain
or as means to disrupt and/or destabilize the Service and/or the Website. If
you encounter such an error by accident, you are required to report your
findings to [email protected]
9. ADMINISTRATION OF MINING
9.1. During the Contract Term you can use the Website to:
9.1.1. amend or update your registration and contact details;
9.1.2. with the help of customer support deactivate or reactivate your
Account as well as terminate an active Contract;
9.1.3. with the help of customer support change the login email address;
9.1.4. change some parameters of the mining of your Cloud Machine; and
9.1.5. change your cryptocurrency-specific wallet addresses.
9.2. Subject to payment and additional Fees in advance, you can use the
9.2.1. add a new Cloud Machine; and
9.2.2. increase the processing power of your Cloud Machine.
10.1. Your Balance in the Panel is your personal amount of funds available
10.2. The Service may have multiple Balances. Currently available
10.2.1. BTC Balance is measured in BTC (Bitcoins), accurate to
0.00000001 BTC (1 satoshi, the minimum indivisible amount of BTC);
10.2.2. ETH Balance is measured in ETH (Ethereum), accurate to
0.00000001 ETH (10 GWei).
10.3. Other Cryptocurrency Balances may be introduced and/or removed at
10.4. Funds mined will be transmitted directly to your Balance. This may
take up to 24 hours from the date the coins are generated.
10.5. Balance can be used in the following ways:
10.5.1. You are able to withdraw your balance at any time if it meets the
minimum requirement, unless stated otherwise (subject to change).
10.5.2. You are able to purchase additional Contract(s) for the Cloud
Machine(s) to increase your total Hashrate.
10.6. Iqmining reserves the right to make retroactive recalculations to
Balance(s), Cloud Machines, Hash rate and logs, including but not limited
to, in the case of any error occurring in the Service, to correct any mistakes
10.7. Balance may be negative. In such case, the Balance must become
positive above the minimum requirement before any withdrawals and/or
purchases can be made using it.
11.1. We provide a platform which enables individuals to mine
cryptocurrencies using our Mining Hardware. In return, we charge periodic
maintenance and electricity fees ("Fees") that are devised from the usage
of electricity as well as the cost of maintenance of the said hardware. The
maintenance costs of running the equipment include but are not limited to:
hardware setup, data center rent, Mining Pool testing, staff salaries, future
planning and proofing, software development, exchange of used and out of
order parts and other expenditures required to render the service on a
best-effort basis. Some Contract types are not subject to periodic Fees.
The presence and specification of Fees for each Contract type can always
be seen on the Website.
11.2. Monthly electricity fees are fixed and are calculated by the following
F = A * q * S * 720 h, where:
A - actual hashrate, measured in H/s;
q - power consumption (power/hashrate), measured in kW / H/s;
S - electricity cost (average for 2 previous months), measure in USD / kWh;
720 h - hours in 1 month (accounted as 30 days).
11.3. The Fees are deducted from your Balance once a day immediately
after a Payout for all active Cloud Machines (if more than 1 are active).
11.4. Iqmining reserves the right to change the fees at any time without
11.5. Fees are non-refundable.
12.1. We provide and maintain the Website and the Service on an "AS IS"
and "AS AVAILABLE" basis and we are liable only to provide our services
with reasonable skill and care.
12.2. We give no other warranty in connection with the Website or the
Service and we disclaim all liability for:
12.2.1. to the extent allowed by these Terms and without affecting any
other clauses within Section 12, that may apply, accuracy, currency or
validity of information and material contained within and/or provided by the
Website, the Panel, the Support Service, in email newsletters and social
media. You hereby agree, that no radio, computer and internet
communication equipment is completely free of fault, occasional technical
disruptions may affect the service and so can human error, which may
result in misrepresentation of content or miscommunication;
12.2.2. any change in the exchange rate of Bitcoins or any other
12.2.3. any change in the difficulty of mining;
12.2.4. any changes in applicable law or regulation, or the acts of any
legislator or regulator in any part of the world;
12.2.5. any interruptions to or error of the Website or the Service or other
12.2.6. the infringement by any other person of any copyright or other
intellectual property rights of any third party through any User Content or
use of the Website or the Service;
12.2.7. the availability, quality, content or nature of External Sites;
12.2.8. any amount or kind of loss or damage due to viruses or other
malicious software that may infect a user's computer equipment, software,
data or other property caused by any other person accessing, using or
downloading the Website, the Service or any User Content; and
12.2.9. all representations, warranties, conditions and other terms and
conditions which, but for this notice, would have effect.
12.3. We will not be liable in any amount for failure to perform any
obligation under these terms of service if that failure is caused by the
occurrence of an event beyond our reasonable control.
12.4. Except as provided above there are no other warranties, conditions or
other terms and conditions, express or implied, statutory or otherwise, and
all of those terms and conditions are hereby excluded to the maximum
extent permitted by law.
12.5. To the maximum extent permitted by law, we exclude liability for any
losses or damages which you may suffer, whether the same are suffered
directly or indirectly or are immediate or consequential, which fall within any
of the following categories:
12.5.1. special damage even though that party was aware of the
circumstances in which such special damage could arise;
12.5.2. loss of anticipated savings;
12.5.3. loss of business opportunity and management time;
12.5.4. loss of goodwill;
12.5.5. loss of Cryptocurrency arising as a result of any of your acts or
omissions of those of any third party;
22.214.171.124. loss arising out of or in connection with:
126.96.36.199. any defect or insecurity in any systems you use to store or
transmit Cryptocurrency or to access or use the Website or the Service ;
188.8.131.52. any inaccurate or incomplete information you provide, including
Cryptocurrency wallet addresses;
184.108.40.206. any changes to the amount of Cryptocurrency awarded to Miners;
220.127.116.11. any changes to the regulatory, legislative or technical
environment applicable to Cryptocurrencies;
18.104.22.168. the acts or omissions of any bank or provider of banking services;
22.214.171.124. any change in the value of Cryptocurrency howsoever arising
(including as a result of the acts or omissions of IQ).
12.6. To the maximum extent permitted by law, our aggregate liability in
respect of any claims made in connection with or arising out of the use of
the Website or the Service (whether in contract, tort (including negligence),
breach of statutory duty, or otherwise) for direct losses will be limited to the
12.7. You agree not to use the Website or the Service in any way which:
12.7.1. is unlawful;
12.7.2. may give rise to civil or criminal liability for IQ; or
12.7.3. may bring IQ into disrepute.
12.8. You hereby agree to indemnify, defend and hold us and our officers,
directors, owners, agents, information providers, affiliates, licensors and
licensees (collectively, the "Indemnified Parties") harmless from and
against any and all liability and costs (including reasonable legal fees)
incurred by the Indemnified Parties in connection with any claim arising out
12.8.1. any fraud or fraudulent misrepresentation you commit;
12.8.2. any inaccuracy or defect of any of the information you have
provided to us;
12.8.3. any breach of applicable law or regulation you commit;
12.8.4. any other person’s use of your Account;
12.8.5. any breach by you of these terms of service; and
12.8.6. third party claims arising from your use of the Website or the
Service, any of Your Content or any use of your Account (whether or not
such use was by you).
12.9. You shall cooperate with us in the defense of any claim. We reserve
the right, at our own expense, to assume the exclusive defense and control
of any matter otherwise subject to indemnification by you.
13. BREACH, SUSPENSION AND TERMINATION
13.1. Without limiting any other rights we have, we may suspend or
terminate access to your Account, the Website and/or the Service, nullify
your Account Balance and/or hold the ability to withdraw mined funds if you
breach any of these Terms of Service.
13.2. If we have grounds to suspect that you are using the Website or the
Service fraudulently or improperly, we will suspend your Account until you
are able to demonstrate to our satisfaction:
13.2.1. your identity; and
13.2.2. that no fraud or impropriety has occurred or been attempted.
13.3. We will try to give you reasonable notice of any anticipated
termination of the Website or the Service.
13.4. If you become aware of or suspect another user or Miner's breach of
these terms of service, or any fraud or impropriety by another user, you
must contact us immediately.
13.5. In case of any Credit Card purchase (refer to section 14.2.6.)
Iqmining has the right to place the Customer's Account on Hold (hold the
ability to withdraw any mined funds from the Customer's Account Balance)
for a period of up to 30 days as a security measure of anti-fraud related
regulations and policies.
14. PAYMENT TERMS, ORDER CANCELLATION, ORDER CHANGES
AND ORDER REFUNDS
14.1. All invoices are issued in USD (United States dollar) by default.
Payments performed in any other currency must account for the exchange
rate of said currency to USD at the moment of invoice generation and any
commissions for currency exchange.
14.2. A Customer is able to purchase a Contract using a variety of payment
14.2.1. in Bitcoin via a Balance Purchase: purchase of hashrate using the
Account Balance directly, automatic version of Balance purchase is also
referred to as "Reinvest" or "Reinvestment";
14.2.2. in Bitcoin via a Bitcoin Transfer: transfer of BTC to Iqmining BTC
account via alternative payment system, the amount to pay depends on:
sum of the order in USD, the USD/BTC exchange rate at the moment of the
purchase and the transfer fee of the Bitcoin network (third-party terms and
payment commission may apply);
14.2.3. in WebMoney currencies via WebMoney Transfer: transfer of fiat
funds to Iqmining WebMoney account via the WebMoney Service (third-
party terms and payment commission may apply);
14.2.4. in fiat currencies via a fiat Transfer: transfer of fiat funds to Iqmining
fiat account via cards payment system (third-party terms and payment
commission may apply);
14.2.5. in fiat currencies via a Bank Transfer: transfer of fiat funds to
Iqmining bank account via a Bank/Wire Transfer (10 USD commission
applied to orders under 50 USD);
14.2.6. in fiat currencies via a Credit Card Transfer: transfer of fiat funds to
Iqmining via card payment gateway (third-party terms and payment
commission may apply).
14.3. A Customer has the right not to pay for the order in case the order
has been created but not yet paid, if the Customer decides not to complete
the order. The order will change status to "Timeout" after a given period of
time (dependent on the payment method) and the Customer will not be
obliged to proceed with the order. Iqmining will not process requests to
cancel unpaid orders, as it is intended the unpaid orders stay in "Timeout"
14.4. Iqmining provides the destination account for all payment methods
(except Balance and Reinvest purchases). In order to confirm the purchase
and activate the Contract, the Customer is required to transfer the amount
stated on the Iqmining invoice page (for Wire transfers) or on the third-party
payment page (all payment methods with third-party processing systems).
14.5. A Customer is solely responsible for the accuracy of payment,
including but not limited to: the destination account, transferable amount
and payment details:
14.5.1. If the transferred amount is below requested, IQ reserves the right,
at its sole discretion, to adjust the Contract accordingly to received funds or
request the missing amount to be paid, before activating the Contract.
14.5.2. If the transferred amount is above requested, IQ reserves the right,
at its sole discretion, to adjust the Contract accordingly to received funds,
add the excessive amount to Customer's Account Balance or return the
excessive amount through the payment system the Customer has used to
pay for the order initially.
14.5.3. If the Customer initiates the payment with incorrect/insufficient
details and/or to the wrong destination account, Iqmining will attempt, if
possible, to process the order in a timely matter. If the destination address
does not belong to Iqmining (directly or via a third-party service) and/or is
not related to Iqmining in any way, Iqmining will not be held responsible
and will decline any claims.
14.5.4. Iqmining is not obliged to proactively resolve payment related
issues without a claim submitted by the Customer.
14.6. In case of payment related issues a claim must be raised:
14.6.1. A Customer has the right to raise a payment related claim/dispute
by contacting support within 14 days from the creation of payment with
proof of payment. Requests submitted after 14 days may not be processed.
14.6.2. Iqmining reserves the right to request proof of payment, if there are
suspicions or facts the payment was not received but the Contract was
activated. The Customer is obliged to provide proof of payment within 14
days of reception of such request.
14.6.3. Proof of payment includes but is not limited to: Iqmining order
number, unique transaction ID or number, destination account, transferred
amount, account statement from the payment system used.
14.6.4. Credit Card purchases may require proof of ownership of the
payment method and an identification request.
14.6.5. If proof of payment is not provided within 14 days or provided proof
is deemed insufficient and/or invalid:
126.96.36.199. if the claim was initiated by a Customer: Iqmining reserves the
right to decline Customer's claim(s);
188.8.131.52. if the claim was initiated by Iqmining: Iqmining reserves the right
to adjust/cancel related Contracts and adjust Customer's Account Balance
by amounts mined by related Contract.
14.7. Iqmining reserves the right to switch and/or change any purchased
Contract's Hashrate type and amount at any time. The change of Contract
Hashrate type will account for the current market price and Iqmining will
attempt, if possible, not to reduce the total value of the Contract being
changed. This means, in the event of forced hashrate type change (such
as SHA-256 to Scrypt) Iqmining will attempt, if possible, to provide the
substitution Contract of equal or greater total value than that of the initial
Contract, according to the market price at the moment of change.
14.8. Unless otherwise provided by law or by a particular offer, all
purchases are final and non-refundable. IQ reserves the right to issue
refunds at IQ's sole discretion. If we issue a refund, we are under no
obligation to issue the same or similar refund in the future. This refund
policy does not affect any statutory rights that may apply.
14.9. In the case of a refund:
14.9.1. Customer will receive a reimbursement of spent funds to start the
service, unless any funds were withdrawn from Customer's Account
Balance. If any amount was successfully withdrawn from the Account
Balance, no refund requests will be processed on said Account.
14.9.2. Iqmining has the right to nullify or deduct any Hashrate and/or funds
mined by the Hashrate of the refunded purchase from the Customer's
Account Balance as well as any funds provided as a Referral Bonus for the
refunded purchase from the Referrer's Account Balance.
14.9.3. Iqmining is not obliged to reimburse any funds spent for the
Maintenance and Electricity Fees.
14.10. In the case of any return of overpaid funds or refund, Iqmining may
charge a processing fee, dependent on the payment system used. The
amount of the processing fee is subject to change:
14.10.1. Bitcoin transfer: 0.005 BTC;
14.10.2. WebMoney: 10 USD;
14.10.4. Altcoin Transfer: 10 USD;
14.10.5. Bank Transfer: 50 USD;
14.10.6. Credit Card: 25 USD.
16.1. The Website may enable the display of third party content ("User
16.2. Although we are not obliged to do so, we may remove or reject any
16.3. You agree that we may process and store any content you submit to
the Website ("Your Content").
16.4. You may be able to send Your Content to other Miners of the
Website, and other Miners of the Website may be able to send User
Content to you.
16.5. You agree to the distribution of Your Content by us both internally
and externally. Therefore, you should ensure that Your Content does not
contain information, which you intend to keep confidential or private.
16.6. By making available, posting or transmitting Your Content to the
Website, you are granting us a non-exclusive, transferable, sublicensable,
royalty-free, irrevocable, perpetual worldwide license to use and exploit
Your Content for any purpose.
16.7. You agree that you are entitled to make available, post or transmit
Your Content to the Website.
16.8. You will not make available, post or transmit to the Website any
statement, material or other content, nor use the Website in any way, that:
16.8.1. is unlawful or may give rise to civil or criminal liability;
16.8.2. infringes any copyright or other intellectual property rights of any
16.8.3. infringes any third party's rights of privacy or rights of publicity;
16.8.4. includes any computer virus or other malicious software;
16.8.5. is abusive, pornographic, defamatory, discriminatory or obscene;
16.8.6. harasses any other person;
16.8.7. interferes with another user's use and enjoyment of the Website;
16.8.8. impersonates any moderator, administrator or any staff or any other
person connected with IQ;
16.8.9. contains the confidential information of any other person;
16.8.10. solicits passwords or personal information;
16.8.11. contains video, photographs, or images of any other person
without his or her permission (or in the case of a minor, the minor's legal
16.8.12. exploits any other person;
16.8.13. we consider inappropriate; or
16.8.14. encourages or provokes any other person to do any of the acts
16.9. The Website may provide means by which you can communicate with
us. We will communicate with you at the email address you have provided
or through other means of communication that may be provided by the
Website. Notices that are applicable to all our Miners shall be made
available on the Website publicly. You will be deemed to have received a
notice at the time the email is sent or the time the notice is posted on the
Website. We will be deemed to have received a notice when we issue a
confirmation to you.
16.10. All emails (or other messages) we send are intended for the
17.1. These terms of service are subject to your statutory and common law
consumer rights and will not limit any rights you might have that cannot be
excluded under applicable law. These terms of service will not exclude or
limit our liability for death or personal injury resulting from our negligence
nor any fraudulent acts or representations or for any statutory liability not
capable of limitation.
17.2. We may deduct any monies you owe us from any monies we owe
and any instructions, guidance and similar information found on the
Website (from time to time), constitute the entire agreement between you
and IQ relating to your use of the Website and the Service and mining
through the Website or the Service, to the exclusion of any other terms.
17.4. Our failure to enforce any term does not constitute our waiver of that
17.5. If any part of these Terms is found to be unenforceable, it will be
amended to the minimum extent necessary to make it enforceable and the
remainder of the provisions will remain in full force and effect.
17.6. No representation or warranty is made as to whether the Website or
the Service complies with the laws of any jurisdiction other than UK.
17.7. The parties submit to the exclusive jurisdiction of the UK courts.
These terms of service are subject to and interpreted in accordance with
the laws of UK, provided that these terms of service shall not be interpreted
as conferring any statutory EU consumer protection laws, including any
rights of withdrawal or cancellation under implementations of Directive
2011/83/EU on consumer rights, on any individual not ordinarily a resident
of an EU Member State.
17.8. This Website the Panel are presented in multiple languages. In the
case of a conflict between translations, the English version will prevail.
17.9. IQ will be entitled to assign and otherwise transfer the agreement
covered by these terms of service by giving you reasonable notice, which
may include notice given via the Website.
17.10. All questions, comments or complaints should be directed to us via
Customer Support and we will try to respond to within 48 hours.